Privacy Policy

Last updated: January 19, 2026

1) Who we are (Data Controller)

Pet Pro Academy (“Pet Pro Academy”, “we”, “us”, “our”) is the operator of this website/portal and the controller of your personal data.

2) Scope

This Privacy Policy explains how we collect, use, share, and protect your personal data when you:

  • Visit our website/portal (the “Service”)

  • Create an account and use the members area

  • Purchase digital products (eBooks, courses, planners, templates, downloads)

  • Contact support or request refunds

3) Personal data we collect

A) Data you provide

  • Account details: name, email, password (stored in encrypted/hashed form)

  • Purchase and access details: products purchased, order history, member access

  • Support/refund requests: the information you send us

B) Data collected automatically

  • Technical/log data: IP address, device/browser information, pages visited, timestamps, referring pages

  • Cookies and similar technologies (see Section 7)

C) Payment data
Payments are processed by Stripe. We do not typically store full payment card details. Stripe handles payment data under its own privacy and security standards.

4) How we use your data

We use personal data to:

  • Create and manage your account and members-area access

  • Deliver digital products and provide downloads/streaming access

  • Process payments and prevent fraud

  • Provide customer support and handle refund requests

  • Send transactional emails (purchase confirmations, access links, service messages)

  • Maintain platform security and improve the Service

5) Legal bases (GDPR/UK GDPR where applicable)

Where EU/EEA/UK privacy laws apply, we process data based on:

  • Contract (to provide access, deliver products, support, refunds)

  • Legitimate interests (security, fraud prevention, service improvement)

  • Consent (for non-essential cookies, if used / where required)

  • Legal obligations (accounting and compliance where applicable)

6) Sharing your data

We may share personal data only as needed with:

  • Stripe (payment processing)

  • Systeme.io (platform hosting, checkout, email delivery, members-area management, automation)

  • Service providers supporting hosting, delivery, and security (as part of the platform)

  • Authorities if required by law

We do not sell your personal data.

7) Cookies and similar technologies

We use cookies and similar technologies to:

  • Keep you logged in and enable account/members-area functionality (essential)

  • Enable checkout and fraud prevention (essential)

  • Understand basic usage and performance (may be essential or optional depending on configuration)

You can control cookies through your browser settings. If we use non-essential cookies, we may show a cookie banner where required by law.

8) International data transfers

Our service providers (Stripe and Systeme.io) may process data in countries outside your own. Where required, we rely on appropriate safeguards (such as contractual protections) to support lawful transfers.

9) Data retention

We keep personal data only as long as necessary:

  • Account data: while your account is active, and for a reasonable period afterward for security/audit needs

  • Purchase records: as needed for customer service, fraud prevention, and accounting

  • Support/refund communications: as needed to resolve issues and maintain records

You may request deletion of your account data where legally possible (see Section 11).

10) Security

We take reasonable technical and organizational measures to protect your data (access controls, encryption in transit where applicable, platform security measures). No system is 100% secure, but we work to protect your information.

11) Your rights

Depending on your location (including EU/EEA/UK), you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Object to or restrict processing (where applicable)

  • Request portability of your data (where applicable)

  • Withdraw consent (for consent-based processing)

To request any of these, contact: info@petproacademy.com

12) Children’s privacy

The Service is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child provided personal data, contact us at info@petproacademy.com.

13) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

14) Contact

For privacy questions or requests: info@petproacademy.com